Responding to service users with suicidal thoughts or plans is a common concern. It is essential for services to be able to identify those at risk and provide appropriate support. This course teaches how to identify risk; manage callers; and establish internal protocols. Participants will gain knowledge; confidence; and practical skills to bring back to their helpline.
When someone calls a helpline, they are distressed or facing a crisis and they need advice, signposting or a listening ear. Your service may provide information, or counselling, but what is most important is that your response is authentic.
Authentic Responses is a helpline skills training agency based in London. We help organisations and individuals engage and connect with callers in a safe and positive manner. We run a number of operator training courses that will help you assist the distressed and evaluate your calls.
Work with a dedicated coach to manage the impact of calls, maintain good mental health and manage the demands of working with complex enquiries.
