This course provides a comprehensive insight into all the elements that define a successful relationship between a business and the existing and potential customers.From the structures that need to be in place; to the habits and the skills that need to be entrenched into the culture of the organisation; this course will provide you with the tools you need to successfully connect with and satisfy the customers upon which your brand is built.
academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.
