CPD Courses

Customer Retention Certification

Online Course academy+

About the CPD course

In this course; you will learn what successful businesses do to retain their customers and how they use the principles of great customer service to quickly resolve complaints. You will learn how to communicate with difficult customers; how to use complaints as an opportunity to improve and how your attitude can make all the difference in resolving a challenging situation.

CPD Provider

academy+

Send an enquiry

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

academy+

academy+

academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.

Want to learn more?

More CPD courses by academy+

Business

Admin & PA Diploma

academy+

This 21 module online course teaches people the skills to start a career in this sector.
Online Course
Business

Payroll Diploma

academy+

Online course teaching people the skills to start a career in payroll
Online Course
Business

Floristry Academy Diploma

academy+

Online course teaching people the skills to start a career in floristry
Online Course
Business

British Cleaning Certificate

academy+

Online course teaching people the skills to start a career in cleaning sector
Online Course

Get industry-related content straight to your inbox

By signing up to our site you are agreeing to our privacy policy