This course will teach you: Why electronic customer service is now the norm in modern businesses; Why electronic customer service comes with advantages and disadvantages; How to send appropriate online messages that positively engage customers and solve their problems; How to show courtesy online and strike the right tone in both your emails and on your website; The principles of good customer service and how these translate to an electronic environment.
academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.
