Identifying and Exceeding Customer Expectations Certificate
Online Course
•
academy+
About the CPD course
Understanding who your customers are and what they need is important in today’s rapidly changing business world. With so many options out there; your business will need to stand out; if you want to keep and attract loyal customers. This course will assist you in identifying and exceeding the needs of your customers; so that you can do just that. The course will start off by providing an introduction to customer needs and your unique selling point (USP). It will then go on to discuss ways in which to determine your customer target market and how to identify and exceed their needs.
academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.
