While customers are undoubtedly the most important asset of any business; the question remains if consumers are indeed always right. Coined by Harrod Gordon in 1909; ‘the customer is always right’ is an old and widely accepted adage in the world of business. However; as crucial as customer satisfaction is and as important as customers are to business success; there are times and situations where consumers are not always right. In fact; blindly following the assumption that consumers are always right can lead to adverse implications.
academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.
