This course will teach you: Why knowing how to meet and greet customers is an essential business skill; How your mind-set dictates the way others see you; What to do if you are too busy to deal with a customer or visitor; Mistakes that will leave your customers or visitors with a negative impression of you and your business; The five basic customer needs and how to ensure that you meet them every time; What to do if you do not have a ready answer or solution to a customer’s problem.
academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.
