Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs. This course provides a comprehensive guide to essential PA telephone skills; such as making the best first impressions; taking messages effectively; and being organised and calm under pressure.
academy+ provides individuals and SMEs with blue-chip quality learning and development opportunities. Our range of 700+ CPD-certified courses covers everything from industry-specific knowledge to mandatory training programmes, digital skills, professional development, and hobby and lifestyle courses. Training is delivered via our three core brands: New Skills academy+ helps individuals excel in their personal and professional lives; Staff Skills academy+ equips SMEs with mandatory training, personal development and wellbeing services; and Scott Bradbury offers bite-sized digital learning resources designed to improve individuals’ performance at work.
