Customer Service Skills

Online Course • Alison

About the CPD course

This free online Customer Service training course will teach you about the basics of customer service; and how focusing on the customer and identifying their expectations can help you improve your customer service experience. You will study how to interact with customers on the telephone; handle complaints; and deal with stress.

CPD Provider

Alison

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Alison

Alison is the world's largest online learning and empowerment platform that provides over 5,000 Certificate and Diploma courses, along with a range of valuable career development tools, all at no cost. Established in 2007, the platform provides educational opportunities to over 40 million learners and has supported the graduation of over 6 million individuals across 193 countries.