About the CPD course
From time to time we all have to deal with behaviour we find difficult in the workplace. This may be with students/customers; the general public or colleagues. This interactive workshop helps people understanding the possible causes of conflict and difficult behaviour and helps them to manage their own emotions in the face of challenge. Participants will also build the knowledge; skills; and confidence to confidently deal with such behaviour in the workplace.
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Centre 4 Learning
Centre 4 Learning has been transforming the leadership and communication abilities of management and employees for organisations large and small in a wide range of sectors both public and private.
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