Complaints Handling

Online Course • Cosegic

About the CPD course

A 30 minutes online training course to provide staff training on Complaints Handling rules under the Dispute Resolution: Complaints Sourcebook (DISP) in the FCA Handbook. The course covers the definition of a complaint and a complainant; differences in procedures and time limits between MiFID non-MiFID and payment services complaints the role of the Financial Ombudsman Service (FOS) and record keeping and reporting to the FCA.

CPD Provider

Cosegic

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Cosegic

Founded in 2003, Cosegic is one of the UK's leading compliance consultancies providing assistance with FCA authorisation, SEC registration, ongoing consulting, prudential services, online training and compliance software. What makes us stand out is the skill and expertise of our team, which includes ex-regulators, industry practitioners and subject matter experts. Through the breadth and depth of their collective expertise and experience, we offer an outstanding service interpreting the regulations and providing practical, usable advice and solutions that work for your business and the regulator.