CPD Courses

Customer Centricity

Online Course Deloitte - FinLearn

About the CPD course

Customer centricity is an organisational mindset that puts the customer at the centre of everything of the business. It is about truly understanding the customer; so you can anticipate their wants; needs and communication preferences; create meaningful experiences; and build lasting relationships with them. This introduction module will help you to understand design thinking and the tools and methodologies required to become more customer-centric in a GBS organisation; and create your own customer journey map.

CPD Provider

Deloitte - FinLearn

Send an enquiry

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Deloitte - FinLearn

Deloitte - FinLearn

Rapid advancements in digital technology, new ways of working and shifting expectations of businesses are changing the way that organisations work, forcing finance to adapt to keep up. FinLearn supports Finance teams with interactive learning experiences based on Deloitte expertise, leveraging methodologies and knowledge from delivering global and complex projects.

More CPD courses by Deloitte - FinLearn

Media

An introduction to Global Business Services

Deloitte - FinLearn

A move to Global Business Services (GBS) requires much more than simply asking Shared Service Centre...
Online Course
Media

Robotic Process Automation

Deloitte - FinLearn

In this module; discover how computer programs that mimic human action are beginning to automate the...
Online Course
Media

Building relationships in a GBS

Deloitte - FinLearn

In this module; discover how you can turn everyday occurrences into moments that matter and learn ho...
Online Course
Media

Operational Excellence: Design

Deloitte - FinLearn

Operational Excellence (OpExc) is the goal of enhanced business performance through cultural transfo...
Online Course

Get industry-related content straight to your inbox

By signing up to our site you are agreeing to our privacy policy