This course will provide you with the skills and knowledge required to excel in customer-facing roles. You will learn how to create a quality customer service experience; handle difficult customers with professionalism; and understand what your customers want and how they shop to boost customer satisfaction. Additionally; you will learn how to provide good phone service to win over prospective customers and build brand loyalty. By the end of the course; you should have sharpened your communication and interpersonal skills; understand the importance of customer service; and be equipped with the fundamental principles of total quality management (TQM).
We create interactive video-based e-learning courses in a variety of subjects at Elearning Solutions, including Health and Safety, Social Care, and Business Skills. Our vast catalogue of approved and accredited online courses is available through our Distribution Partner Network, making us the ideal online training partner for a variety of industries.
