The Retail Customer Service course is designed to equip retail employees with the knowledge and skills required to provide effective customer service. The course covers a range of topics including managing different types of customers; handling difficult situations; utilizing market trends; and more. Participants will learn techniques for providing excellent service in-person; over the phone; and online. The course also focuses on building confidence and body language skills to manage various customer service responsibilities. Note: This course is intended for personal development only and does not provide regulated qualification.
We create interactive video-based e-learning courses in a variety of subjects at Elearning Solutions, including Health and Safety, Social Care, and Business Skills. Our vast catalogue of approved and accredited online courses is available through our Distribution Partner Network, making us the ideal online training partner for a variety of industries.