Interactions Masterclass

EPIC’s comprehensive workshop involves skills-based learning for effectiveness of interactions. Course builds and refines soft skills associated with difficult conversations. Follows regulator approved framework. ‘Identify’ looks at markers of harm discussing what makes a person vulnerable and why that is important.; illustrated by lived experience account from our facilitator who has experienced gambling related harm. ‘Act’ builds a skillset increasing confidence and ability when holding interactions with customers using active listening; effective questioning; selling skills for RG Tools; de-escalation techniques and managing emotions. ‘Evaluate’ shows interactions are effective and improving; helping overall customer experience and showing due diligence to regulators.