Great guest experiences depend on excellent service. Its up to your staff to recognise and meet your guests expectations; so they have a great stay; leave positive reviews and come back for more. Using authentic scenarios; this resource shows learners what excellent customer service looks like - with any guest; at any hotel. Key Content: Key actions and behaviours that help provide a great guest experience; Advice for and examples of excellent service; appropriate for different guest types; Tips to resolve complaints.
Using the latest technology, Flow delivers a continuously evolving learning and development solution tailored to the hospitality and tourism sector, providing accredited, certificated training throughout the industry.
Easily tailored to fit into your business, Flow will have a significant impact on productivity and profitability by developing and motivating staff, reducing training costs and increasing sales. Flow has been designed to inspire learning through our comprehensive portfolio of innovative and engaging online modules. We also deliver control and visibility of all learning and development activity through our versatile and intuitive management system, The Flow Zone.
