Implementing the New Patient Incident Response Framework (PSIRF) Healthcare Investigation Training using a systems Based Approach

This course is for anyone who might be involved in managing complaints and serious incidents. The course has an overview of complaint management and a more in depth review of how to conduct a serious safety investigation using a systems based approach within a health and social care setting. The course The NHS Patient Safety Strategy 2019 and new Patient Incident Response Framework (PSIRF) and a very practical approach to learn the skills The course follows and endorses current NHS Patient Safety Incident Investigation (PSII) guidance and teaches recognised good practice approach(es) to systems-based PSIIs.