This Conflict Resolution course is designed to help employees understand the common reasons why conflict arises; and provides advice and strategies that can be implemented in order to bring constructive outcomes from difficult situations. The course looks at different types of conflict; how a conflict can develop through stages and both external and internal conflicts. It covers emotional intelligence and self-reflection; including how these are key to resolving conflict; and the influence of tone of voice and body language.
High Speed Training provides a varied range of over 150 user-friendly, online training courses. Specialising in food safety, health and safety, safeguarding and business, our eLearning courses are built in-house by a team of authors and designers dedicated to producing online courses that make learning as simple as possible, whilst ensuring that there’s no compromise on the knowledge shared.
