Consumer Duty

Money. It makes the world go round. And it doesn’t grow on trees. That’s why making important financial decisions can be scary. Luckily; customers can seek guidance from professional financial institutions; like the one you work for. But how can they be sure their hard-earned cash is safe in your hands? To make sure consumers are treated fairly; the FCA has designed and enforced new regulations called The Consumer Duty. It makes sure the customer’s best interests are always prioritised; helping them to feel confident when seeking guidance. All financial institutes which sell products or services to Business to Consumer (B2C) customers and Small and Midsize Enterprises (SMEs) must comply.