This online course should give you a clear understanding of key concepts in performance management; the process to present performance data; and customer KPIs. You should learn about customer KPIs; employee KPIs; and financial KPIs. This course should help you measure the right thing; understand key performance indicators; balanced measurement; financial measures; customer measures; and process measures. You should understand the should and skill matrix and master elements like directing; encouraging; supporting; and delegating. By the end of the course; you should have some knowledge of performance management; golden thread; setting objectives; and measuring and monitoring.
At Knowledge Door, we provide a wide range of internationally recognised qualifications to industry standards, developed and supported by teaching and professional experts.
We’re partnered with some of the largest accreditors in the world, so wherever our students go and whatever they want to do, the certificates we provide are fully accepted by the industry.
Our professional qualifications address skills gaps and teach skills and knowledge that bring real value to businesses. But, we aren’t just focused on direct career advancement. We know that learning, no matter what it is, creates a foundation for personal development, so we offer a wide-ranging choice of subjects.
