This conflict management course is perfect for those who want to master the rational and irrational sources of conflict; the effects of respect on conflict; and how to use respect to help resolve conflict. You will learn how misunderstandings arise and the possible solutions; personality types in conflict; how specific personalities clash at work; and how to avoid personality clashes. This online course will teach you the escalation of disputes; such as the signs of conflict escalation and the onion model of resistance. By the end of the course; you will have an understanding of the keys to conflict; how misunderstandings occur; personality types in conflict; and de-escalating conflict.
At Knowledge Door, we provide a wide range of internationally recognised qualifications to industry standards, developed and supported by teaching and professional experts.
We’re partnered with some of the largest accreditors in the world, so wherever our students go and whatever they want to do, the certificates we provide are fully accepted by the industry.
Our professional qualifications address skills gaps and teach skills and knowledge that bring real value to businesses. But, we aren’t just focused on direct career advancement. We know that learning, no matter what it is, creates a foundation for personal development, so we offer a wide-ranging choice of subjects.
