This course is beneficial for those who want to gain practical skills in conversing with customers and knowing telephone and email etiquette rules. You will learn the rules of grooming and dress code; and techniques to build good customer relationships. In addition; this course will help you build rapport with customers and educate you on the roles and responsibilities of the hotel receptionist. You will have a broad knowledge of upselling; cross-selling; and customer buying objections. By the end of the course; you will have gained knowledge in customer relationships; telephone etiquettes; email etiquettes; and technical concepts such as up-selling and cross-selling.
At Knowledge Door, we provide a wide range of internationally recognised qualifications to industry standards, developed and supported by teaching and professional experts.
We’re partnered with some of the largest accreditors in the world, so wherever our students go and whatever they want to do, the certificates we provide are fully accepted by the industry.
Our professional qualifications address skills gaps and teach skills and knowledge that bring real value to businesses. But, we aren’t just focused on direct career advancement. We know that learning, no matter what it is, creates a foundation for personal development, so we offer a wide-ranging choice of subjects.
