Conflict Resolution (Diffusion and De-Escalation)

Training Course • Law At Work

About the CPD course

This course is suitable for health and social care staff working within residential; home care or day care services. It is applicable to both qualified and unqualified staff who are required to meet the statutory and mandatory training standards specified under the Regulation of Care (Jersey) law 2014 which include conflict resolution. The training will provide the delegates with an understanding of anger; the physiological response to stress and techniques in de-escalating conflict.

CPD Provider

Law At Work

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Law At Work

Law At Work is a unique business support organisation, specialising in helping clients identify, manage, reduce, and eliminate risk to their businesses in the fields of employment law, human resources, and health & safety. We form close client relationships, striving to make our service personal to each organisation we support. Our clients are drawn from all parts of the economy, and include public, private and voluntary sector organisations of all shapes and sizes.