Business Performance Measurement Course

This online course should give you a clear understanding of key concepts in performance management; the process to present performance data; and customer KPIs. You should learn about customer KPIs; employee KPIs; and financial KPIs. This course should help you measure the right thing; understand key performance indicators; balanced measurement; financial measures; customer measures; and process measures. You should understand the should and skill matrix and master elements like directing; encouraging; supporting; and delegating. By the end of the course; you should have some knowledge of performance management; golden thread; setting objectives; and measuring and monitoring.