Conflict Management For Managers at QLS Level 5

Online Course • Lead Academy

About the CPD course

This conflict management course is perfect for those who want to master the rational and irrational sources of conflict; the effects of respect on conflict; and how to use respect to help resolve conflict. You will learn how misunderstandings arise and the possible solutions; personality types in conflict; how specific personalities clash at work; and how to avoid personality clashes. This online course will teach you the escalation of disputes; such as the signs of conflict escalation and the onion model of resistance. By the end of the course; you will have an understanding of the keys to conflict; how misunderstandings occur; personality types in conflict; and de-escalating conflict.

CPD Provider

Lead Academy

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Lead Academy

We offer a wide range of courses suitable for all levels. Whether you want to advance your career or simply learn something new, we’ll have the course for you.