About the CPD course
This course is beneficial for those who want to gain practical skills in conversing with customers and knowing telephone and email etiquette rules. You will learn the rules of grooming and dress code; and techniques to build good customer relationships. In addition; this course will help you build rapport with customers and educate you on the roles and responsibilities of the hotel receptionist. You will have a broad knowledge of upselling; cross-selling; and customer buying objections. By the end of the course; you will have gained knowledge in customer relationships; telephone etiquettes; email etiquettes; and technical concepts such as up-selling and cross-selling.
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Lead Academy
We offer a wide range of courses suitable for all levels. Whether you want to advance your career or simply learn something new, we’ll have the course for you.Want to learn more?
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