Handling Difficult People/Situations

Online Course • Maguire Training

About the CPD course

Delegates will learn the value of applying different strategies within different situations, in order to come to a satisfactory resolution between all parties. With the understanding of different ego states in difficult situations, they will have the ability to have knowledge on the key difference between passive, assertive and aggressive. Delegates will be given the knowledge on what types of body language and tone of voice are appropriate for different situations, allowing for the best possible management of others in difficult situations..

CPD Provider

Maguire Training

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Maguire Training

For 25 years Maguire Training has led the industry with transformational leadership, management, personal development, sales and healthcare training. With vast experience in delivering powerful results in, virtual, face-to-face courses and online e-learning modules. The company has three main facets: Maguire Training – a leading learning and development training company for sales, management and personal development. Maguire e-Learning - providing over a hundred e-videos for online learning, as well as a groundbreaking LMS and LRS service. Maguire Healthcare Training – Providing high-impact learning and development non-clinical for healthcare professionals.