Customer Support and Interaction in the Gambling Sector
Online Course
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National Betting Authority Trading As Professional Skills Academy
About the CPD course
The training course equips learners with the skills to manage safer gambling interactions with customers: both in land-based establishments and online platforms: who exhibit signs of excessive gambling or concerning behaviour. It provides an in-depth understanding of the causes and common indicators of these issues. Learners will be trained in motivational communication techniques essential for conducting successful interventions. The course also guides learners on when and how to engage third-party agencies for support: outlining clear referral pathways. Moreover: the course covers the regulatory requirements and commercial implications associated with responsible gambling: ensuring that learners understand the importance of compliance with relevant laws. This training fosters a responsible gambling environment by enhancing learners' abilities to manage such interactions effectively. Through these sessions: learners will gain the necessary skills and knowledge to promote safer gambling practices for all customers.
CPD Provider
National Betting Authority Trading As Professional Skills Academy
National Betting Authority Trading As Professional Skills Academy
The National Betting Authority is a regulatory legal entity under public law and is governed by the Betting Law of 2019. Our mission is the effective regulation and supervision of betting activity in the Republic of Cyprus, the protection of players and the public interest, the development of the country’s economy and the gambling sector, the fight against illegal gambling and the contribution in social health, safety and social cohesion.