Effective Written Responses to Complaints in Education
Training Course
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Partnership Media Group Ltd
About the CPD course
Schools; colleges; and universities are facing increased scrutiny to excel at customer service and handle complaints effectively. To ensure your organisation can effectively handle complaints from the first response; staff must understand how to efficiently communicate and write credible; succinct; and comprehensible responses to complaints. On this Effective Written Responses to Complaints in Education course; led by communications specialist; Sue Calthorpe; you’ll acquire the techniques to deliver effective written responses to complaints; through a combination of expert tutor input; practical case studies; and supported exercises.
For almost two decades we have provided unrivalled access to reliable and up-to-date information and created a platform where leading industry experts, high-profile speakers and public sector employees can network, form partnerships and work towards a common goal.
Now, well established as the UK’s leading public sector events supplier, GovNet incorporates multiple divisions which facilitate every aspect of the public sector, from local government and housing to the NHS and higher education sector.
