This course is specifically designed to improve your contact centre team members’ knowledge of the Behavioural Measurement Score (BMS®). It will take them through the fundamentals of BMS®; what the 4 key behaviours and their contributing characteristics are; the scoring methodology and what they can do to deliver a great customer experience with every customer interaction.
Performance in People is a leading edge company at the forefront of customer service research and good practice. Our primary business objective is to create sustainable improvements in our clients' customer service and sales performance.
Since our formation in 2000 we have experienced exponential growth, and continue to work towards achieving our objectives through the delivery of mystery shopping (we are recognised as the UK's largest video mystery shopping provider), training & coaching services and research surveys & audits. Today we are delighted to represent many UK and global brands across a range of sectors including: Retail, Automotive, Financial Services, Leisure and Public Services.
