About the CPD course
Communication with customers is the cornerstone of any business; whether in writing like an email or a letter; over the phone or in person. This module will establish the importance of communicating with your customers in a respectful and productive manner. It will explore how reassessing the way in which you treat your customers can transform your relationship with them and will provide some of the tools you can use to change your approach to communication at work.
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The Access Group
The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. It helps more than 47,000 customers across commercial and not-for-profit sectors become more productive and efficient.
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