Consumer Duty

Online Course • The Access Group

About the CPD course

This learning pathway supports you to deliver great customer outcomes; empower and protect consumers and keep your regulatory knowledge up to date. Learn the fundamentals of the Financial Conduct Authoritys (FCA) Consumer Duty by watching our engaging miniseries and completing five short learning activities. Youll cover the three key elements of Consumer Duty with practical examples of how to apply them in your firm. Youll get the information you need to drive cultural change and put the consumer at the heart of what you do; and youll test and validate your knowledge through the pathway assessment.

CPD Provider

The Access Group

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The Access Group

The Access Group is a leading provider of business management software to mid-sized UK and Asia Pacific organisations. It helps more than 47,000 customers across commercial and not-for-profit sectors become more productive and efficient.