About the CPD course
This webinar provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings; making people comfortable; or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Staff working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour; skills to enhance their resilience; and models of reflective practice. The training also serves as an excellent reminder of ‘why I do this job’ and can assist in avoiding ‘job burnout’.
Send an enquiry
Shelter
Shelter tackles the root causes of the housing crisis by challenging the people in power to make our vision of a home for everyone a reality. We lobby the government and local authorities for new laws and policies, and more investment, to improve the lives of homeless and badly housed people.
Want to learn more?
More CPD courses by Shelter
Social Care
Breathing space and housing
Shelter
The course is aimed at an introductory level and is therefore designed to provide you with a basic u...
Training Course
Social Care
Casework Skills for Prevention and Advice Workers
Shelter
This course equips delegates with the key skills to manage their caseload effectively. Participants...
Training Course
Social Care
Customer Care and Telephone Skills
Shelter
Starting by looking at the most common things that annoy people when they are experiencing poor cust...
Training Course
Social Care
Defending Mortgage Possession Proceedings
Shelter
This course provides a practical understanding of court’s powers to assist mortgage borrowers in arr...
Training Course
Get industry-related content straight to your inbox
Thank you for subscribing
By signing up to our site you are agreeing to our privacy policy