CPD Courses

Emotional Labour and Resilience

Webinar Shelter

About the CPD course

This webinar provides an overview of emotional labour. Emotional labour is the personal energy it takes for the purpose of addressing people’s feelings; making people comfortable; or living up to social expectations. It’s called “emotional labour” because it ends up using – and often draining – our emotional resources. Staff working with people at risk of homelessness require high levels of social skills and emotional intelligence. This course will help them to consider the impact of emotional labour; skills to enhance their resilience; and models of reflective practice. The training also serves as an excellent reminder of ‘why I do this job’ and can assist in avoiding ‘job burnout’.

CPD Provider

Shelter

Send an enquiry

By submitting this form, you consent to CPD sending you email regarding your application.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Shelter

Shelter

Shelter tackles the root causes of the housing crisis by challenging the people in power to make our vision of a home for everyone a reality. We lobby the government and local authorities for new laws and policies, and more investment, to improve the lives of homeless and badly housed people.

More CPD courses by Shelter

Social Care

Breathing space and housing

Shelter

The course is aimed at an introductory level and is therefore designed to provide you with a basic u...
Training Course
Social Care

Casework Skills for Prevention and Advice Workers

Shelter

This course equips delegates with the key skills to manage their caseload effectively. Participants...
Training Course
Social Care

Customer Care and Telephone Skills

Shelter

Starting by looking at the most common things that annoy people when they are experiencing poor cust...
Training Course
Social Care

Defending Mortgage Possession Proceedings

Shelter

This course provides a practical understanding of court’s powers to assist mortgage borrowers in arr...
Training Course

Get industry-related content straight to your inbox

By signing up to our site you are agreeing to our privacy policy