ITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. Detailing step by step processes such as: Service Strategy; Service Design; Service Transition; Service Operation and Continual Service Improvement
The term National Training Provider refers to a training company that has been approved by the Scottish Government’s main funding agency, Skills Development Scotland to deliver high quality training services. With this guarantee, you can be sure that each and every training service we offer is delivered in a professional manner. Our services are designed to make people more efficient in the working environment. They range from short learning opportunities that improve basic vocational skills to full Scottish Vocational Qualifications (SVQs), giving the learner a recognised qualification in his or her vocation.
