Management of Complaints

Online Course • Strategic Thinking

About the CPD course

We aim to provide a professional; helpful; quality service with the high standards residents deserve and expect; though despite our best efforts things can go wrong. Attitude is key; and how you respond; resolve and learn from managing complaints is most crucial. This course explains procedures and key principles to be followed when handling a complaint; and aims to improve your confidence and competence in responding to customer needs.

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Strategic Thinking

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Strategic Thinking

We believe that e-Learning is the future of training and development for all businesses and sectors. Whether you run a small business with ten members of staff, or a large multinational with several thousand, every business wants the most cost effective solution for the development and training of their staff.