Business Performance Measurement Course

Online Course • Study Plex

About the CPD course

This online course should give you a clear understanding of key concepts in performance management; the process to present performance data; and customer KPIs. You should learn about customer KPIs; employee KPIs; and financial KPIs. This course should help you measure the right thing; understand key performance indicators; balanced measurement; financial measures; customer measures; and process measures. You should understand the should and skill matrix and master elements like directing; encouraging; supporting; and delegating. By the end of the course; you should have some knowledge of performance management; golden thread; setting objectives; and measuring and monitoring.

CPD Provider

Study Plex

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Study Plex

Study Plex is a company focused on providing a range of learning and development opportunities, to entertain and educate our learner base through the use of modern learning technology. We work with a range of instructors who have a serious passion for delivering their industry experience and providing invaluable training opportunities. Our goal is simple – to provide excellent quality training materials, presented in the most engaging and informative way possible. This, we feel, is the path to providing genuine knowledge which can then be practically applied in the real world.