Call Centre Training

Online Course • The Mandatory Training Group

About the CPD course

Phone skills are a highly valuable tool in an employee's skill-set. Our 'Call Centre Training' course helps participants to improve confidence; sales productivity; and performance. A happy and confident employee produces satisfied customers. Our 'Call Center Training' course helps lower costs as it can reduce turnover. This will help produce a positive environment throughout your company and help influence the organisation as a whole. Evaluating metrics and coaching are also used to ensure participants are reaching their potential and keeping their skill-set at a high level.

CPD Provider

The Mandatory Training Group

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The Mandatory Training Group

The Mandatory Training Group are a national delivery partner for ‘Health’ with the National Skills Academy (NSA). We are also an approved training centre with Training Qualifications UK offering Ofqual regulated training qualifications. We have a wide range of practical training courses that we deliver; including mandatory training courses, specialist training courses, train the trainer courses, dedicated training workshops and team building as well as Ofqual regulated QCF courses. The Mandatory Training Group offer bespoke accredited classroom training courses all over the UK, at any suitable training venue. Our team of trainers enables us to offer over 50 individual classroom courses, including CPD and QCF training qualifications. We also provide popular health and social care courses, including mandatory training for nursing and care staff.