Customer Service

Online Course • The Mandatory Training Group

About the CPD course

Each one of us serves customers; whether we realise it or not. Maybe you are on the front line of a company; helping the people who buy your products. Perhaps you are an accountant; serving the employees by producing their paychecks and keeping the company running. Our 'Customer Service' course looks at all types of customers and how we can serve them better by improving ourselves in the process. Learners are provided with a strong skill set; including in-person and over the phone techniques; dealing with demanding customers; and generating return business.

CPD Provider

The Mandatory Training Group

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The Mandatory Training Group

The Mandatory Training Group are a national delivery partner for ‘Health’ with the National Skills Academy (NSA). We are also an approved training centre with Training Qualifications UK offering Ofqual regulated training qualifications. We have a wide range of practical training courses that we deliver; including mandatory training courses, specialist training courses, train the trainer courses, dedicated training workshops and team building as well as Ofqual regulated QCF courses. The Mandatory Training Group offer bespoke accredited classroom training courses all over the UK, at any suitable training venue. Our team of trainers enables us to offer over 50 individual classroom courses, including CPD and QCF training qualifications. We also provide popular health and social care courses, including mandatory training for nursing and care staff.