Certificate in Effective Communication and Managing Difficult Conversations for Frontline Staff
Online Course
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The National College
About the CPD course
Frontline staff must be confident in dealing with difficult situations in the school environment; including their interactions with parents; leadership teams and each other. By understanding how to handle difficult conversations; staff can resolve and diffuse situations effectively. This ensures that schools maintain excellent customer service and a positive external image. This essential CPD course provides you with the core content you need to ensure you understand how to manage difficult situations and tackle difficult conversations using effective communication techniques confidently.
The National College helps meet the compliance, CPD and appraisal needs of thousands of schools worldwide on one online platform. We have automated and centralised essential management processes, enabling school leaders to effortlessly disseminate information to the entire workforce, create action plans, assign tasks and achieve common goals. Our platform helps leaders easily build individual and group learning plans to embed and evidence knowledge across their setting. It also helps them streamlines appraisal processes, saving time so that they can focus on professional growth and track whole-school impact.
