Certificate in Effective Communication and Managing Difficult Conversations for Frontline Staff
Online Course
•
The National College
About the CPD course
Frontline staff must be confident in dealing with difficult situations in the school environment; including their interactions with parents; leadership teams and each other. By understanding how to handle difficult conversations; staff can resolve and diffuse situations effectively. This ensures that schools maintain excellent customer service and a positive external image. This essential CPD course provides you with the core content you need to ensure you understand how to manage difficult situations and tackle difficult conversations using effective communication techniques confidently.
The National College is the streaming home for high-quality professional development in schools, colleges, trusts and nurseries. We provide everything education settings need to enhance, manage and evidence their professional development in one place, on one platform. We respond to the latest changes in education to help settings drive up standards and meet their statutory requirements, and work with our members to deliver the most up-to-date library of courses, webinars and resources, underpinned by robust evidence and world-leading expertise.