Customer Service & Customer Care

Training Course • Total Success Training

About the CPD course

For those whose customer service training requires tips and techniques in both telephone and face to face skills in handling difficult customers (such as rude; angry or aggressive customers) as part of their daily duties we also provide a Customer Service and Customer Care training course that deals with these types of customer. It also covers handling customer complaints; tips for retaining customers and how to diffuse customer conflict quickly and efficiently.

CPD Provider

Total Success Training

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Total Success Training

Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives. We think an effective learning environment should be challenging, interesting, thought provoking, enabling and above all fun. View all our training courses with links to course agendas.