Dealing With Difficult People

Online Course • Total Success Training

About the CPD course

This course is designed for staff who handle external customers. The type of individual who thrives in this type of environment needs to be very customer focused; intuitive to customer needs and have the ability to think quickly in difficult situations. The focus is to instil an ethos of ‘looking after the needs of the customer whilst maintaining the objectives and core values and of the organisation.

CPD Provider

Total Success Training

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Total Success Training

Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives. We think an effective learning environment should be challenging, interesting, thought provoking, enabling and above all fun. View all our training courses with links to course agendas.