Violence and Aggression at Work

Online Course • Upskill People

About the CPD course

Workplace aggression is any incident in which a person is abused, threatened, or assaulted in circumstances relating to their work. Dealing with customers and colleagues could potentially lead to aggression and you need to be aware of signs, contributing factors and what to do should it happen. Includes: What can make people angry and trigger workplace aggression, and how to eliminate or reduce these triggers; Communicating effectively as an effective deterrent; Identifying irrational behaviour and how to calm situations; How to handle one-to-one confrontations - during and after; How to respond to confrontation; Observation and listening skills; Memorising vital information.

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Upskill People

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Upskill People

Upskill People is a true innovator in the global online learning market, using our unshakeable belief in people’s potential to help upskill millions every year. We’re purpose-driven with a wealth of 25 years’ experience, but our real difference lies in one simple fact: our course content is the ‘best in class’. Our principles: ‘Understand, Innovate and Deliver’, are as important today as ever. Clients both large and small trust us to help them overcome some of their biggest challenges, namely: building people’s confidence, accelerating their productivity and developing more effective managers who lead their teams to greater performance.