CPD Courses

Patient Engagement Programme

Training Course WingFactors

About the CPD course

The WingFactors ‘Patient Engagement Programme’ utilises the recognised customer service and communication skills of airline cabin crew to deliver interprofessional training to both clinical and non-clinical NHS staff. Key concepts include: 'Making the first impression count’; ‘The journey of an effective apology’; and ‘De-escalation skills for potentially disruptive patients.

CPD Provider

WingFactors

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WingFactors

WingFactors

WingFactors is an educational organisation of aviation experts working in collaboration with the NHS to make a real difference to the Human Factors training landscape within hospitals.

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