Conflict resolution

Online Course • Ideagen

About the CPD course

Unfortunately; many of us might face confrontation or conflict whilst carrying out our work; If you have staff who are in a customer facing role or meeting members of the general public regularly; then it’s likely that they will encounter people who are frustrated; aggressive or even violent; Our Conflict Resolution course will inform your staff of the potential causes of conflict and how they can de-escalate or retain control of a situation; taking you step by step through how to safely resolve potential conflicts before they reach crisis point.

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Ideagen

E-learning courses and software designed to help employers meet legal regulations and keep their staff healthy, happy and protected at work.

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