Stage 2 Complaints Investigations Online Training

18 May 2023

About the event

This course is for service managers; team leaders and complaints teams involved in the investigation of stage 2 complaints. Take away practical guidance for investigating complaints Where to start; planning the investigation; identifying sources of information; asking questions and evaluating evidence. We will explore the role of the investigating manager and working with independent investigators. We will review timescales and what to do if there are delays. You will understand how to define viable timescales and resolve complaints early in the process maintaining an escalation rate under 5%. You will receive a toolkit and useful templates to draft responses and troubleshoot your complaint handling process.

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Knowledge Exchange Group

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Event Details

Stage 2 Complaints Investigations Online Training

18 May 2023

09:45 - 15:30

Online

Knowledge Exchange Group

Working across the public, private and third sector Knowledge Exchange Group contains four divisions providing you with everything you need to learn, train, develop and share expertise. We believe that knowledge is central to social and economic growth, and that through sharing information, best practice and innovative thinking we can help facilitate positive change. We do this by providing access to data, meaningful engagement with industry experts, influencers, academics, leading practitioners and thought leaders.

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