About the event
This conference is where we work with other providers and residents to improve service delivery in social housing. Years of challenge; progress in social housing and work like the Better Social Housing Review have laid the foundations of this event created for those who work in customer experience; housing management; resident engagement or residents. At this conference; we'll explore the shifting culture in social housing and how staff and residents should work together. We’ll also explore new legislative responsibilities such as the results of the Tenant Satisfaction Measures (TSMs) and the Social Tenant Access to Information Requirements (STAIRs).
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National Housing Federation
The National Housing Federation is the voice of affordable housing in England. We believe that everyone should have the home they need at a price they can afford. That's why we represent the work of housing associations and campaign for better housing. Our members provide two and a half million homes for more than five million people. And each year they invest in a diverse range of neighbourhood projects that help create strong, vibrant communities.
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