CPD - Key skills that organisations are looking for

The modern workplace is evolving at an unprecedented pace, shaped by advancements in technology, shifting economic landscapes, increased globalisation and changing societal priorities. To navigate these developments, organisations are seeking professionals who bring a dynamic blend of technical expertise, innovative thinking, and human-centric skills.

Success in today’s job market goes beyond possessing traditional qualifications. It requires a proactive approach to learning, adapting and contributing meaningfully to an organisation’s goals. In this article, we highlight some of the key skills organisations are looking for, how to identify these skills and why Continuing Professional Development (CPD) can help.

What are the key skills organisations are looking for?

1. Technical and Digital Proficiency Skills

The digital transformation of workplaces has made technical expertise a foundational requirement across industries. Employers are increasingly seeking candidates with strong data literacy, the ability to interpret and analyse complex datasets and turn them into actionable insights. Tools like Microsoft Excel and other advanced programming languages such as Python have become essential, especially in data-driven roles.

Additionally, cloud computing has evolved from a specialised skill to a key component in many businesses. As it powers organisational infrastructures, professionals with proficiency in these areas are increasingly sought after. Alongside this, cybersecurity expertise has gained prominence as companies face the growing challenges of data breaches. Understanding best practices for protecting digital assets and managing risks is highly valuable.

Artificial intelligence (AI) and machine learning are also sought-after skills, as technologies drive automation and innovation across various sectors. Having firsthand experience with AI tools or the ability to develop AI models is useful for many roles.

2. Communication and Interpersonal Skills

Technical skills and experience are important, but communication and interpersonal abilities determine your effectiveness within a team. Emotional intelligence stands out as a priority for organisations looking to encourage healthy workplace dynamics. Emotional intelligence enables professionals to empathise with colleagues, manage interpersonal challenges, and build stronger connections.

Equally, effective communication goes beyond clarity in speaking or writing. Employers value individuals who can influence decisions through persuasive presentations or concise, impactful emails. With increased globalisation, the ability to work across cultures has become vital. Professionals who can navigate across cultural teams, understand diverse perspectives, and potentially speak multiple languages are positioned as invaluable assets.

3. Problem-Solving and Critical Thinking Skills

Organisations thrive on innovation, and this begins with strong problem-solving abilities. Employers are increasingly interested in candidates who approach challenges with an innovative mindset. Creative thinkers who apply out-of-the-box solutions to longstanding problems bring tangible value to teams. Design-thinking methodologies are a popular approach to nurturing innovation, and familiarity with such frameworks can set you apart.

Another important skill is agility in decision-making. In high-pressure situations, companies rely on individuals who can quickly analyse information, weigh risks and benefits, and make informed decisions. Critical thinking in these moments often distinguishes successful professionals from their peers.

4. Leadership and Management Skills

Leadership is not just a requirement for managers, it is a skill that applies to professionals at all levels. Employers value individuals who can inspire, guide, and influence their teams. Change management has become especially important in today’s unpredictable and fast changing work environment. Leaders who can effectively navigate transitions, manage resistance, and communicate clearly during periods of uncertainty are highly sought after. Training in frameworks such as this can help you build competency.

Another core leadership skill is team development. Companies need professionals who can mentor junior colleagues, foster a growth mindset within their teams, and create environments where people can thrive. The ability to assemble high-performing, cohesive teams is a skill that directly impacts organisational success.

5. Adaptability and Continuous Learning

The pace of technological advancement and economic shifts has made adaptability one of the most critical skills in the modern workplace. Employers want individuals who can thrive in ambiguity, adjust to new tools, and remain productive despite changing conditions. Resilience plays a key part and the ability to recover from setbacks is integral to long-term success.

Continuous learning is also a significant expectation, and CPD plays a crucial role in meeting this need. Through CPD, professionals can engage in training courses, seminars, workshops, conferences, webinars, and online eLearning programs, all of which signal a commitment to staying ahead of industry trends. This structured approach to ongoing development ensures that individuals remain relevant and valuable in a constantly evolving job market, demonstrating their dedication to lifelong learning and professional growth.

6. Sustainability and Social Responsibility

As sustainability becomes a core part of organisational strategy, companies are looking for individuals who understand how to align business goals with environmental and social priorities. Many organisations will now have Environmental, Social, and Governance (ESG) focused policies. Knowledge of eco-friendly practices, like reducing carbon footprints or implementing sustainable supply chain strategies, has become highly desirable.

Similarly, ethical decision-making has become increasingly vital. In a world of increasing scrutiny from stakeholders, employees who prioritise integrity and can navigate ethical dilemmas thoughtfully help bolster an organisation’s reputation. Whether it’s through aligning personal values with corporate policies or addressing complex societal issues, socially responsible employees are becoming indispensable.

How can I identify the key skills most relevant to my industry or role?

Identifying the skills most relevant to your industry or role involves a combination of research, self-assessment, and active engagement with your professional community. By combining these methods, you can create a clear picture of the skills most relevant to your role and build a strategy to develop them effectively. Although by no means exhaustive, the following are some of the best ways to identify the skills that matter most:

1. Research Industry Trends

Start by exploring current trends in your industry. Read industry reports, trade publications, and research articles to understand emerging technologies, challenges, and priorities. Professional networking platforms, job boards, and industry-specific forums can also provide valuable awareness into what employers are seeking.

2. Analyse Job Descriptions

Look at job postings for roles similar to yours or ones you aspire to. Pay attention to recurring skills mentioned in these descriptions, especially under “Requirements” or “Preferred Qualifications.” This is a great way to identify the technical and soft skills most valued in your field.

3. Network with Industry Professionals

Networking can be a valuable way to identify the skills needed in your specialty. Engage with colleagues, mentors, and industry leaders to get firsthand information about what skills are most relevant. Attending webinars, conferences, or joining professional organisations can provide knowledge into what successful professionals in your industry prioritise.

4. Review Skill Reports and Tools

Leverage job search and networking websites tools which analyse job market trends and highlight in-demand skills. Certifications from relevant platforms often align with emerging needs in specific fields.

5. Conduct a Self-Assessment

Evaluate your current skill set and compare it to the demands of your industry. Identify gaps and opportunities for growth by reflecting on past performance, feedback from peers, or areas where you feel less confident.

6. Consult with Your Employer or Manager

If you are already employed, have a conversation with your manager about the skills most critical for growth within your organisation. Performance reviews are an excellent opportunity to discuss this and get actionable advice.

7. Keep an Eye on Technology and Global Trends

Industries are continuously changing as technology advances, globalisation progresses, and sustainability becomes more central. Staying informed about these shifts allows you to anticipate emerging skill needs, like mastering new software, adapting to remote work tools, or understanding evolving ethical practices.

8. Follow Competitors and Industry Leaders

Research what skills top companies and leaders in your industry value. This might involve studying their job postings, employee profiles, or press releases to understand how they approach innovation and workforce development.

Can CPD help with ensuring you have the key skills valued by employers?

Continuing Professional Development (CPD) refers to the ongoing learning activities professionals engage in to enhance their skills throughout their career. CPD helps develop key skills that organisations prioritise, such as adaptability, leadership, digital proficiency, communication, and problem-solving. CPD includes various learning methods such as formal training, online courses, conferences, and self-directed learning (e.g., mentoring, research, informal discussions), relevant to individual career goals and aspirations.

CPD can develop the core skills organisations require and enables professionals to stay current with technological advancements, ensuring they are equipped with digital literacy and technical skills critical for modern business operations. Leadership development programs within CPD frameworks refine strategic thinking, decision-making, and emotional intelligence, enhancing ability to lead teams and drive organisational change. CPD also offers opportunities to develop key transferable skills which are required across industry sectors. Communication and interpersonal skills are enhanced through workshops and peer learning, improving collaboration and client engagement.

Fundamentally, active CPD participation promotes a culture of continuous improvement which is increasingly valued by organisations and underpins overall success. It encourages professionals to stay curious and resilient, enabling them to tackle complex challenges and seize new opportunities. By committing to CPD, individuals demonstrate initiative and a dedication to lifelong learning, aligning their personal growth with organisational goals.

Where to find CPD courses to develop key skills for organisations

Established in 1996, The CPD Certification Service has over 27 years’ experience providing CPD accreditation. With members in over 100 countries, our CPD providers benefit from the ability to promote themselves as part of an international community where quality is both recognised and assured.

Within the CPD Courses Catalogue, you can find a comprehensive range of training courses, educational events, eLearning programs, conferences, workshops and seminars which have all been formally CPD certified. To find out more about a particular CPD course listed on our website, please complete an enquiry form and the details will be sent directly to the relevant CPD provider.

To learn more about how CPD contributes to organisational development and long-term success, you can read our previous article on the benefits of CPD for business growth.

How to become an accredited CPD provider

If you are looking to provide training courses or events that may be suitable for Continuing Professional Development, please visit the Become a CPD Provider page or contact our team to discuss in more detail. Alternatively, if you are looking for a free online CPD record tool to help manage, track and log your ongoing Continuing Professional Development, as well as store your personal training record and CPD attendance certificates in one simple place, please visit the myCPD Portal page.