CPD Courses
Improving the customer experience for people with dementia
Training Course • Alzheimer's Society
About the CPD course
This course is designed to enable participants who interact with customers either on the phone or in a face to face setting to feel more confident and skilled in their approach to communicating with people with dementia. By ensuring that your organisation is providing the highest levels of customer service by catering for the needs of all customers you will be able to foster increased consumer loyalty and grow your current customer base.
Send an enquiry
Alzheimer's Society
We are the UK's leading dementia support and research charity, here for anyone affected by any form of dementia in England, Wales and Northern Ireland.
Want to learn more?
More CPD courses by Alzheimer's Society
Healthcare & Medical
Dementia Awareness
Alzheimer's Society
This introductory skills-based course will enable participants to understand the unique ways that de...
Training Course
Healthcare & Medical
Responding to distressed behaviours
Alzheimer's Society
This course focuses on behaviour as a form of communication. It enables participants to embrace new...
Training Course
Healthcare & Medical
Supporting people with dementia in the housing sec...
Alzheimer's Society
A key element affecting the quality of life for someone with dementia is the place in which they liv...
Training Course
Healthcare & Medical
Introduction to dementia for GP Practices
Alzheimer's Society
This information session is designed to improve staff understanding of dementia and how to effective...
Webinar
Get industry-related content straight to your inbox
Thank you for subscribing
By signing up to our site you are agreeing to our privacy policy