Telephone Etiquette

Online Course • eLearning Plus

About the CPD course

The aim of this learning module is to provide the learner with the knowledge and skills necessary to proficiently manage the principles of effective telephone communication. The learning module will cover: Understanding the significance of professional telephone skills; Exploring communication etiquette and its associated challenges; Techniques and tips to effective questioning and call management.

CPD Provider

eLearning Plus

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eLearning Plus

Our purpose is to help leaders deliver on their strategic business objectives, by addressing the skills gaps and the learning needs that contribute to boosting individual and business performance. We help you nurture, retain and attract key talent by creating targeted, customised learning experiences that meet your unique needs.