About the CPD course
In today's NHS; the patient has become far more discerning and expectations have become higher. One of the major areas for complaints into the Organisation has been that of communication; with many of the letters hinting that cultural differences are an issue. The aim of this programme is to explore how culture affects our perceptions; our behaviours and our communications. It will also allow delegates time to explore how they increase patient satisfaction and continue to deliver against expectations of that of the patient and the NHS as a whole.
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First Thought Training
First Thought Training has a wealth of experience working with NHS Trusts and other healthcare organisations. We offer dedicated support in the development and delivery of focused and measurable training and a diverse range of professional training courses to the health and social care sector.
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